Shipping policy

9. Delivery, Shipping Costs and Other Charges

9.1 The delivery of the products is carried out exclusively and directly to the address indicated by the Customer only after the order payment has been duly completed. The Site allows the Customer to request the delivery of the Products to an address different from their own place of residence, provided that it is within Italian territory. In any case, it is the Customer's responsibility to indicate all the references necessary for the successful completion of the delivery, including, necessarily, an active telephone number in order to receive communications regarding the delivery from the appointed Courier (for example, if it is a third party's address, to specify the name shown on the doorbell/intercom at which the delivery should be made).

9.2 Standard shipping costs are fixed and amount to €9.00, VAT included, while no shipping costs are charged to the Customer for orders with a total value exceeding €200.00 VAT included. Said costs and any additional charges are borne by the Customer. The relevant amount will be expressly and separately indicated in the order summary before the Customer proceeds with its submission, as well as in the order confirmation email referred to in Article 5.6. The Customer may also choose to collect the order at the Seller's retail store located at Via Aristide Merloni 38, 60030 Serra de' Conti (AN), with no shipping costs.

9.3 Delivery times for the Products vary depending on the destination address and the shipping methods chosen. Delivery is expected within 1 to 7 business days in Italy and within 5 to 10 business days in European Union countries. In any case, in compliance with the provision contained in Article 61 of the Consumer Code, the delivery of the products will take place within and no later than 30 days from the day on which the Customer submitted the order.

9.4 In the event that the recipient or another person authorized to receive the shipment is unavailable at the first delivery attempt, the courier will make a further delivery attempt the following day. If the second attempt is also unsuccessful, the courier will leave a paper notice containing their contact details and the pick-up point where the products can be collected. It is necessary to provide, at the time of ordering, a valid email address for any communications regarding the delivery status. If the Customer does not collect the products from the pick-up point within 7 days, the ordered products will be returned to the warehouse and the storage and return costs will be deducted from the order refund to the Customer. Customer Service will contact the Customer to agree on whether to proceed with a new shipment of the ordered products or to issue a refund of the relevant payment, net of the expenses incurred for storage and return, as specified above.

9.5 Delivery of the Products is deemed completed at the moment when the Customer, or the third party designated by them and other than the carrier, physically takes possession of the goods; from that moment, as provided by law, the risk of loss or damage to the Products, for reasons not attributable to the Seller, is transferred to the Customer.

10. Customer's Obligations upon Delivery

10.1 The Customer acknowledges that the collection of the Products represents an obligation arising from the sales contract concluded with the Seller.

10.2 In the event of non-delivery due to the unavailability of the recipient, and in the event that the Customer does not proceed to collect the shipment from storage as provided for by the procedure referred to in Article 9.4 above, the package will be returned to the Seller, with a cash refund to the Customer equal to the price of the products, net of the storage and return costs incurred by the Seller, in accordance with the methods referred to in the following Article 12.

10.3 In the event of non-delivery attributable to the Carrier (e.g., loss of the package), the Seller will refund the total amount paid by the Customer for the Products. The refund will be issued using the same payment method as the received order.

10.4 Upon receipt of the Products, the Customer is required to verify their conformity with the order placed, paying particular attention to ensure that:

• the number of packages indicated on the carrier's waybill corresponds to the number of packages actually delivered;

• the packaging is intact, not damaged, nor tampered with.

Any anomalies (such as, for example, tampering or damage to the packaging) must be specifically indicated in writing directly on the courier's transport document, and the Customer must refuse the delivery. At the same time, the Customer shall be required to report the matter to the Seller's Customer Service through the dedicated section. The Customer is therefore invited to sign the transport document only after the checks referred to in this article have been carried out.

If the Customer does not proceed in accordance with the points above, and therefore accepts the delivery of the Products even in the case of damaged or tampered packaging, they shall forfeit the legal guarantee of conformity of the Products.